NALA recommends that all organisations, particularly those in the public sector, use plain English when writing and talking to members of the public. Plain English minimises confusion, reduces complaints and, most importantly, helps people better understand their entitlements and obligations. Our policy brief on plain English is aimed mainly at the Government, both as an information provider and as a funder of other information providers. It outlines what plain English is and compares plain English initiatives in Ireland with those in other countries before outlining our main policy recommendations in this area.

Type: Policy Paper

Year of publication: 2009