Crystal Clear Mark


Welcome to the Crystal Clear Programme


This national programme offers pharmacies and general practices the opportunity to gain a unique quality mark. It has been developed by The Irish Pharmacy Union (IPU), MSD and NALA.

Pharmacies and general practices play a critical role in helping people understand their health issues and the steps they can take to improve their health. This Crystal Clear Mark recognises pharmacies and general practices that deliver a health literacy friendly service to their customers. This means the service takes account of and supports the literacy and numeracy needs of its customers and regularly evaluates and improves its health literacy practices.


We currently have 63 pharmacies and 5 general practices who have received the award (up to September 2017) - the list is here. 


We are still accepting applications for 2017 in particular from counties who do not have an award yet.


For pharmacies the 12 counties we would like to get applications from are:

Carlow               Cavan                Clare                Laois

Leitrim                Longford           Louth               Monaghan

Roscommon       Sligo                  Wexford           Wicklow


To become a Crystal Clear Pharmacy or General Practice, you must do an online audit. This involves answering nine questions. You will also need to supply evidence such as photographs of clear signage, examples of clearly written letters and describe the ways that staff communicate effectively with patients in a literacy friendly way.


To get started, have a look at the Guide to becoming a Crystal Clear Pharmacy or Guide to becoming a Crystal Clear General Practice


To do the audit, please choose which service you provide.

The Crystal Clear pharmacy and general practice programme