This booklet highlights the importance and benefits of clear communication from a legal perspective. Our aim is to show you how plain English can save you time and money by avoiding unnecessary legal costs.

This booklet has three parts.

The Step-by-Step-Guide to filling in the Census 2016 Form gives information to help you fill in your census form.
It includes:

• Questions and answers about the census
• Census 2011 – some interesting facts
• Dates to remember 2016
• A guide to filling in the census form
• Types of question in the form
• Questions about your accommodation
• Questions about people in the house on census night
• Questions about absent people on census night
• Glossary

Ever wanted to know what ‘front runner’ really meant but were too afraid to ask? Then check out the National Adult Literacy Agency’s free plain English guide to political terms.

‘Bandwagon effect’, ‘Dark horse candidate’ and ‘Mudslinging’ are just some of the terms explained in this guide. It was written by the National Adult Literacy Agency (NALA) and aims to help the public become more familiar with some of the most common political terms.

The Irish Pharmacy Union (IPU), MSD and NALA have developed the national Crystal Clear Pharmacy Programme with a unique quality mark. The programme will recognise pharmacies that deliver a health literacy friendly service to their patients, by awarding them the Crystal Clear Mark.

NALA and MSD, in discussion with the Irish College of General Practitioners (ICGP), have developed the national Crystal Clear General Practice (GP) programme with a unique quality mark. The programme will recognise general practices that deliver a health literacy friendly service to their patients, by awarding them the Crystal Clear Mark.

Irish Pharmacy Union (IPU), MSD and NALA have developed the national Crystal Clear Pharmacy programme with a unique quality mark. The programme will recognise pharmacies that deliver a health literacy friendly service to their patients, by awarding them the Crystal Clear Mark.

The Irish College of General Practitioners (ICGP), MSD and NALA have developed the national Crystal Clear General Practice programme with a unique quality mark. The programme will recognise general practices that deliver a health literacy friendly service to their patients, by awarding them the Crystal Clear Mark.

We thought it would be useful to produce a booklet of tips to make your materials easier to read and understand, especially for adults with literacy difficulties. These people may find it hard to understand the information they need to exercise their rights and meet their obligations. It makes sense to present this information as clearly as possible to give everyone a fair opportunity to understand and act on what they read.

Plain English guidelines at a glance - a two page summary.