We thought it would be useful to produce a booklet of tips to make your materials easier to read and understand, especially for adults with literacy difficulties. These people may find it hard to understand the information they need to exercise their rights and meet their obligations. It makes sense to present this information as clearly as possible to give everyone a fair opportunity to understand and act on what they read.
Plain English can help because clearer information is more likely to save time, money and possible frustration that might otherwise be involved in making repeated requests for information or clarifying misunderstandings. Plain English is a style of presenting information that helps someone understand it the first time they read or hear it.
We hope you find this booklet useful.