Since 2000, NALA has been using television, radio, print, telephones and the internet to provide educational opportunities to people who want to improve their literacy. We operate a Tutoring Service, providing tutor support over the phone and internet. We also manage an eLearning website www.learnwithnala.ie where people can have their skills assessed across a number of areas and then be prescribed an individual learning plan to improve these areas.

We work in partnership with government departments, organisations, tutors and learners to advance adult literacy policy. This work is supported by evidence-based research which examines international best practice, reviews Irish policy and produces recommendations to support people with unmet literacy needs. Our policy work aims to influence Government policy and lobby for appropriate actions and funds to improve literacy and numeracy levels in Ireland.

We provide professional services to help organisations remove literacy-related barriers to customers accessing their services or to staff who may struggle with reading or writing. This includes a plain English service, literacy awareness training, advice on workplace basic education programmes, recruitment and training policies. Our service is about making sure that no one with an unmet literacy need is excluded from a service, from promotion or from other important decisions, because of their unmet literacy needs.