What it achieves
In everyday terms, a literacy friendly service enables the public with literacy, numeracy and digital literacy needs to:
- access and participate in its services,
- communicate effectively with it, in different ways,
- apply for positions for which they have an aptitude and relevant experience,
- be included in consultations,
- be treated fairly in light of their general performance and interaction with others,
- understand and apply internal policies and procedures, and
- receive effective training to help them carry out their jobs to the best of their ability.