Crystal Clear Online Audit

To become a Crystal Clear Pharmacy, you must do an online audit. This involves answering ten questions. You will also need to supply evidence such as photographs of clear signage, examples of plain English medication labels and describe the ways that staff communicate effectively with people in a literacy friendly way.

Before you start, have a look at the Guide to becoming a Crystal Clear Pharmacy.

You can start the online audit by filling in the form below. If you have any questions please contact Helen Ryan in NALA on 01 412 7919 or email hryan@nala.ie.

Crystal Clear Mark - Apply by filling out the online audit

Name*
Organisation name*
Email*
Phone*
1. Do staff use plain English when speaking with people?*
Give two examples
Give two examples (write in text)*
Link to advice sheet
2. Can you write a plain English medication label?*
File
Accepted file types: jpg, jpeg, gif, png, pdf, Max. file size: 16 MB.
Allowed file types - jpg, jpeg, gif, png, pdf
File
Accepted file types: jpg, jpeg, gif, png, pdf, Max. file size: 16 MB.
Allowed file types - jpg, jpeg, gif, png, pdf
Link to Page
3. Do you check that people understand what you have told them?*
Give two examples
Give two examples
Link to advice sheet
4. Is the layout of your pharmacy clear?*
Attach two photographs
Accepted file types: jpg, jpeg, gif, png, pdf, Max. file size: 16 MB.
Allowed file types - jpg, jpeg, gif, png, pdf
Attach two photographs
Accepted file types: jpg, jpeg, gif, png, pdf, Max. file size: 16 MB.
Allowed file types - jpg, jpeg, gif, png, pdf
Link to advice sheet
5. Are your staff aware of literacy friendly work practices?*
Give two examples
Give two examples*
Link
6. Do your staff respond sensitively to the literacy and numeracy needs of people?*
Give two examples
Give two examples*
Link
7. Do you have a literacy friendly policy?*
File
Accepted file types: pdf, docx, dot, Max. file size: 16 MB.
Allowed file types - pdf, docx, dot
Link to advice sheet
8. Do you have specific ways to help people find and use important information and instructions?*
Give two examples
Give two examples (write in text)*
Link to advice sheet
9. Do you support staff to improve their own literacy, numeracy and digital skills (if needed)*
Give an example.
10. Do you regularly evaluate and continually improve your literacy friendly service?*
Give two examples
Give two examples*
Link
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Crystal Clear Mark - Apply by filling out the online audit