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Crystal Clear Mark

This national programme offers pharmacies the opportunity to gain a unique health literacy quality mark.

Pharmacies play a critical role in helping people understand their health issues and the steps they can take to improve their health. This Crystal Clear Mark recognises pharmacies that deliver a literacy friendly service. This means the service takes account of and supports the literacy and numeracy needs of its customers and regularly evaluates and improves its health literacy practices.

The mark has been developed by the Irish Pharmacy Union (IPU), Merck Sharp & Dohme (MSD) and NALA and is supported by Healthy Ireland. The mark is awarded for three years and it is free to apply.

To date we have awarded the quality mark to 102 pharmacies.


Read who has the mark

How do you become a Crystal Clear Pharmacy?

To become a Crystal Clear Pharmacy, you must do an online audit. This involves answering ten questions. You will also need to supply evidence such as photographs of clear signage, examples of plain English medication labels and describe the ways that staff communicate effectively with people in a literacy friendly way.

Before you start, have a look at the Guide to becoming a Crystal Clear Pharmacy.

You can start the online audit by filling in the form below. If you have any questions please contact Helen Ryan in NALA on 01 412 7919 or email hryan@nala.ie.

Crystal Clear Mark

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