Crystal Clear Mark

This national programme offers pharmacies and general practices the opportunity to gain a unique quality mark.

Pharmacies and general practices play a critical role in helping people understand their health issues and the steps they can take to improve their health. This Crystal Clear Mark recognises pharmacies and general practices that deliver a health literacy friendly service to their customers. This means the service takes account of and supports the literacy and numeracy needs of its customers and regularly evaluates and improves its health literacy practices. The mark has been developed by The Irish Pharmacy Union (IPU), MSD and NALA.

There are currently have 66 pharmacies and 5 general practices who have received the award.

Read who has the mark

How do you become a Crystal Clear Pharmacy or General Practice?

To become a Crystal Clear Pharmacy or General Practice, you must do an online audit. This involves answering nine questions. You will also need to supply evidence such as photographs of clear signage, examples of clearly written letters and describe the ways that staff communicate effectively with patients in a literacy friendly way.

Before you start, have a look at the Guide to becoming a Crystal Clear Pharmacy or Guide to becoming a Crystal Clear General Practice.

You can start the online audit by filling in the form below. If you have any questions please contact Helen Ryan in NALA on 01 412 7919 or email

Crystal Clear Mark

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