Right from the start. A guide to supporting staff and connecting with customers
Right from the Start, a practical guide designed by the National Adult Literacy Agency to help organisations of all kinds maximise the potential of their two most valuable assets in making the organisation succeed – the customers and the staff.
This guide gives you the tools to start taking account of literacy issues inside and outside your organisation to:
• enable full access to your services, and
• remove unnecessary barriers to joining or moving up within your staff. Information on how to become a literacy friendly organisation.
- Plain English resources