Date: 2009
Author: NALA
ISBN: 978-1-907171-17-8

Right from the start. A guide to supporting staff and connecting with customers

Right from the Start, a practical guide designed by the National Adult Literacy Agency to help organisations of all kinds maximise the potential of their two most valuable assets in making the organisation succeed – the customers and the staff. This guide gives you the tools to start taking account of literacy issues inside and outside your organisation to:• enable full access to your services, and• remove unnecessary barriers to joining or moving up within your staff. Information on how to become a literacy-friendly organisation.

Recommendations

Related publications

Sign up to be kept up to date on our latest campaigns.

Send Feedback
Welcome to our new website!
If you notice a mistake or find a link that doesn’t work, let us know.