• Are you aware that many people have health literacy and numeracy needs when dealing with health services?
• Do you deliver a literacy friendly service?
• Would you like to know more?

Facilitator: Helen Ryan, Policy Officer, National Adult Literacy Agency (NALA)

During this online workshop we will explore:

• What is health literacy and numeracy?
• Delivering a literacy friendly service with 10 quality standards
• Practical tips and ideas on communicating more effectively

We will use breakout rooms for smaller group discussion and have time for questions and answers.